Member's Choice Credit Union - Branch & Main Office

Member’s Choice Credit Union located in Ashland, Kentucky, needed a new branch and main office that would highlight their innovative approach to customer service. Design Collaborative created an open concept office and lobby layout that featured teller pods instead of teller counters, which allow Credit Union professionals to be closer to customers and offer a more personal kind of banking. The design reinforced the sense of connection and community with glass walls in lieu of opaque walls between private spaces and public spaces.

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